Canada Returns & Exchanges Policy

Visit our Returns & Exchange Portal to start a return or exchange.

 

Returns & Exchange Portal

 

 

Returning Shoes

We offer a 60-Day Wear Test on all shoes. If you are not completely satisfied, return or exchange them for a full refund. Orthofeet will accept your item(s) within 60 days from date of purchase. Limit of one (1) exchange per order.

Return shipping is free when using our Returns and Exchanges Portal. Customers are responsible for sending the item(s) back to us.

 

Final Sale Policy

Final Sale products are non-refundable and do not qualify for the 60-Day Wear Test. All sales for products marked Final Sale are not eligible for returns or exchanges.

 

 

Options for Returning Your Item(s)

Orthofeet offers two convenient return options:

  • Return to a Happy Returns Bar - No shipping box or label needed
  • Return to any USPS location

 

For Canada Post Returns: 

  1. Click here to access our Return and Exchange Portal. 
  2. Enter your order number and email address/zip code to initiate a return or exchange.  
  3. Select the item you wish to return or exchange. 
  4. Select the reason for return or exchange.  
  5. Choose “Ship back with prepaid label” (Option 2). 
  6. You can return/exchange with a QR code or print a label. Select your preferred method.

 

If you chose QR Code: 

  1. A QR code will be generated and shown on screen. You will also receive it to your registered email address.  
  2. Package your items in their original packaging and enclose a copy of the packing slip or invoice with the returned item(s). 
  3. Present the QR code at the Canada Post drop-off facility without the need for printing a label. 

 

If you chose Print a Label: 

  1. A label will be generated and shown on screen. You will also receive it to your registered email address.  
  2. Package your items in their original packaging, enclose a copy of the packing slip or invoice with the returned item(s).  
  3. Print return label and affix it to the outside of your shipping carton. 
  4. Take your shipping carton to the nearest Canada Post location. 
  5. Please request a receipt for your shipment and keep for your records.