TrueMed HSA/FSA FAQs

At checkout, you’ll have the option to “Pay with HSA/FSA funds.” This will direct you to the Truemed site where you will take a brief survey asking if you are working to treat, mitigate, or prevent a chronic health condition. Once you’ve completed the survey, enter your payment details – either your HSA/FSA card or a credit/debit card – to complete the checkout process. After checkout, your answers will be reviewed by a licensed medical provider and you will be emailed a Letter of Medical Necessity (LMN) if you qualify. If you do not qualify, your purchase will be refunded.

Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company. To learn more, please send an email to support@truemed.com.

Truemed partners with health and wellness brands to enable qualified customers to use pre-tax HSA/FSA funds on health and wellness purchases. Truemed partners with a network of medical practitioners who can issue Letters of Medical Necessity to qualifying customers, thereby allowing customers to spend pre-tax HSA/FSA funds on medically-necessary health and wellness products. For more information, please send an email to support@truemed.com.

The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is.

Certain wellness purchases qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need. Your Truemed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.

For most FSA/HSA administrators, your expenses will be approved within days when you submit your claim for reimbursement along with your receipt and a Letter of Medical Necessity. The exact timing will vary based on your administrator.

Please contact us at support@truemed.com so they can help you troubleshoot the issue.

If you have already received a Letter of Medical Necessity for purchasing specific products from a merchant, you do not need to complete Truemed’s survey again so long as your Letter of Medical Necessity remains valid. Letters of Medical Necessity are typically valid for 12 months after they are first issued. You do still need to submit your receipts for reimbursement with your HSA/FSA administrator.